"But IHG Concerto is more than just a user-friendly dashboard," he noted. Once complete, this technology will allow guests a "greater degree of customization over their stay as they will be able to book a room based on the specific attributes that matter most to them," explained Barr.Meanwhile, owners will have greater flexibility in how they fill their rooms, creating opportunity through more sophisticated yield management and price optimization. It hosts the Guest Reservation System as well as price optimization software, replacing the green screen of Holidex with a more intuitive dashboard design. "During the Q&A portion of the call, Barr further explained that IHG Concerto will gain more functionality every year. The flexible infrastructure is designed to future-proof our technology platform, creating efficiencies when we want to upgrade or add new systems and provide scalability to grow in line with our business. Finally, it will enhance the company's book direct proposition, as this functionality will only be available to IHG Reward Club members who come through the hotel's direct channels. During InterContinental Hotels Group Q4 2018 Earnings Conference Call on February 19, CEO Keith Barr spoke to investors about some of the technological progress the company has made in recent years. Login Forgot Password Need Merlin Account? We will, of course, continue to adhere strictly to Government advice, while remaining committed to providing an ongoing service to all our clients across all areas of our business. "According to Barr, the initial functionality of IHG Concerto has been fully rolled out to all hotels across the company. Concertos Login Signup Development is already underway, Barr noted, and the company will be running extensive piloting through 2019. Please fill out this field. Next, the company will begin to develop and pilot attribute pricing. In particular, Barr spoke about its new Guest Reservation System and its cloud-based technology platform IHG Concerto. IHG Concerto According to Barr, the initial functionality of IHG Concerto has been fully rolled out to all hotels across the company. "It lays the foundation for the next stage of technology investment.
"We have continued to strengthen our enterprise and enhance revenue delivery with our new Guest Reservation System now fully rolled out across our entire estate," Barr said. According to Barr, the company successfully rolled out the initial phase of its Guest Reservation System.
auth.not-a-member. In particular, IHG will be introducing variable pricing on reward night redemptions.Barr also mentioned that the company's WiFi guest network, IHG Connect, is live across more than 4,000 hotels and is "driving tangible improvement to the guest experience." When you click 'continue' your password will be changed. All Rights Reserved. However, while the company clearly believes IHG Concerto will drive incremental revenues to its hotels, the company was not willing to give any guidance on any uplift in RevPAR functionality. Redistribution Prohibited. Similar to how mobile apps are frequently updated, the company said it is planning to rollout new functionalities anywhere between two and four times a year. Enter your old password, and a new password. The company is also planning on enhancing the program to drive greater levels of member engagement. It hosts the Guest Reservation System as well as price optimization software, replacing the green screen of Holidex with a more intuitive dashboard design. He mentioned how IHG Rewards Club Loyalty is a key part of the company's owner value proposition and that it has seen member contribution grow by four percentage points over the past four years. Copyright © 2002-2020 Bomgar Corporation. It expects to be able to start rolling out this functionality to a select number of hotels towards the end of the year.Barr also spoke briefly about the company's loyalty program. Appliance-based Remote Support Software IHG Careers; IT Help Desk IT Help Desk © 2020 InterContinental Hotels Group 2020 InterContinental Hotels Group "GRS will allow us to maximize revenue delivery for our owners, and it forms a key component of our cloud-based technology platform, IHG Concerto. In short, IHG Concerto will increase efficiency in hotels and help future-proof our business, and both IHG and our owners are rightly very excited about it. IT Help Desk © 2020 InterContinental Hotels Group 2020 InterContinental Hotels Group When coupled with the ability to optimize pricing and drive greater levels of guest satisfaction, IHG Concerto enhances our owner offer and delivers a clear competitive advantage for IHG. Login now on Concertos . Dear Concerto Customer, As the spread of Covid-19 continues, we wanted to write to reassure you that the wellbeing of our clients and employees will be at the forefront of everything we do. The company believes that ultimately, IHG Concerto will increase overall pricing ability at the hotels, and that it will help on the conversion side by allowing the company to package and serve content and pricing and products differently across brands in a more relevant way.