Complaint Resolution TAA has established the following complaint resolution procedures to be used by anyone alleging a violation of the ADA or discrimination on the basis of disability in the provision of services, activities or programs at TUS or Ryan. In order for a concern to be investigated, customers or their representatives must provide an address, telephone number, or email address. The ADA Coordinator will notify the Complainant that the matter is being investigated by the tenant or service provider, and will provide the Complainant with the name, address and telephone number of the tenant or service provider representative. Those concerns without contact information will be classified as comments.Details such as the day of the week, date, bus number, route number, and time of the incident should be included. Within fifteen (15) days of communicating with the Complainant, Chief Legal Counsel, or his/her designee will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.
It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, benefits, or facilities of Massport, its tenants, or service providers. The Americans with Disabilities Act (ADA) protects individuals from discrimination on the basis of disability in the services, activities, programs, benefits, and/or facilities of the Massachusetts Port Authority (Massport).This Grievance Procedure is established to meet the requirements of the ADA, and to provide a process to ensure better service to all customers using Massport facilities. ADA Complaint Resolution Procedure Procedure In compliance wit h Title II of the Americans with Disabilities Act of 1990 (“ADA”), Coast RTA is committed to providing the highest quality service. Complainant must file this request for further review, in writing, with Massport’s Legal Department within fifteen (15) calendar days after receipt of the response from the ADA Coordinator. Complaint Not Dual Filed under ADA and/or Title VII. How the ADA and OCR’s Early Complaint Resolution Brought Systemic Change to COVID Visitor Policies. Complaint resolution; Complaint resolution. Use this form for suggestions, compliments, and complaints. Within fifteen (15) calendar days after receipt of the complaint, the ADA Coordinator will contact or meet with the Complainant to discuss the complaint and the possible resolution. Massport’s ADA Coordinator will request that the tenant or service provider investigate the allegation set forth in the complaint and coordinate the investigation results and resolution with Massport’s ADA Coordinator. The Civil Rights Officer will notify the complainant in writing of PVTA’s decision regarding the concern typically within seven (7) calendar days after the investigation has been completed.If complainants disagree with the determination by the Civil Rights Officer, they can appeal the decision in writing within thirty (30) days from the date of the determination letter. Susan Fandacone is the loving daughter of Joan Parsons. The ADA Coordinator will work with appropriate Massport personnel to investigate the complaint for resolution. In addition, all documentations and materials gathered during the investigation are maintained for no less than five (5) years. Any additional relevant information available to provide the customer service representative will be helpful.Upon receving a concern notice, the Customer Service Manager email or mails the complainant a form letter acknowledging receipt. The ADA Coordinator will coordinate the transmittal of the response with the tenant or service provider.