We got home and they have put £165.43 on my credit card and I am unable to download the invoice to find out what this is exactly for. All seemed well until we arrived and the male attendant was rattling through the additional charges, I asked him to explain these slowly and went through them individually. 1.2. fireflycarre ntal.com. Nicely done Firelfy! They had taken the money out of my account but then waited until then to inform me they could not fulfil the request. If you use Firefly and don't want to pay them for extra insurance please double check what they ask you to sign for at the collection desk even if the agent says there are no extra charges. Book online today with the world's biggest online car rental service. Returned a car to Alicante airport with a full tank and had everything signed off. 101 reviews of Firefly Car Rental "I had a great experience with this company in my recent travels to Orlando. See business transparency © 2020 Trustpilot A/S. I have used Firefly on numerous ocasions with no problem, due to their misleading customer service and resolution team I will cancel any other bookings forthwith as i will only deal with reputable companies and Firefly is not to be TRUSTED. They cheated me out of money £366. I paid 94.51 euros including damage waiver insurance. Firefly=Hertz Spain profiteering from Virus emergency! Find the best prices on Firefly car hire and read customer reviews. What is it about Firefly in Spain Valencia Airport - Corrupt thieving B-------s. First they tried to sell road assistance at extra cost even though it was clear from my voucher that it was included. If I could give zero stars I would!! Wish I had of read the reviews first.
Do not under any circumstances use these thieves.Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! When i did get through and explained the situation, they suddenly couldn't understand English. Now looking at Trustpilot I can see this is happening all the time. On return of the vehicle I then found out that they had hidden some insurance charges in the paperwork that resulted in me being charged more for insurance that the hire of the car! Nicely done Firelfy! I've emailed Firefly and they will not refund me, also complained to the European Car Rental Conciliation Service who say I am not owed a refund from Firefly because I signed for the extra charges. But the nicest part came now - 6 week after end of the rental when I got charged by 40 euro without any warning. so I took it.... only to get an email saying that €108 had been added for the CDW... emailed them asking to sort it out and they wouldn’t; try to cancel booking online and it doesn’t let me so I’m cancelling my credit card!
The worst company. Write a review. Now looking at Trustpilot I can see this is happening all the time. Disgusting service. I hired a car through Ryanair to be picked up at Alicante airport on 03-03-2020. See business transparency Write a review Write a review Reviews 1,905 Write a review.
Our original booking ref 0BVFB2, went missing in the computer system on arrival. Hired a car and theyre office in Nice, France wasn't even open when we arrived. The car was from lower category but i already didnt have energy to fight. Better yet, I would just avoid this company all together! Pay the difference for one of the big companies. The next day we turned up and they had given our car away. If I could give zero stars I would!! Firefly Car Rental provides discount rates on car rental designed for vacation and holiday travel. Visit this website fireflycarre ntal.com.
They had taken the money out of my account but then waited until then to inform me they could not fulfil the request. Booked online for a car, it gave me the option of super CDW (insurance) FREE!! Disgusting service. Two payments that have no relevance whatsoever to any aspect of the car rental. The following day a charge of 41 euros appeared on my account. I did not read the form thoroughly because this would have held up the queue waiting behind me. We rented a car from Firefly at Alicante airport. “DO NOT use Firefly Car Rental” Written on: 04/03/2020 by dacelaura (1 review written) I rented a car with Firelfy for a week in Malaga airport.
They offer a very low rental fee then after return make any charge they want. I Got home and had been a Charged a further £236 on top of the £186 rental fee paid.