Responsibilities:
The position will report to the Director of Digital Content and User Experience. As a member of the Higher Education sales team, an Account Executive will plan, organize, and implement selling strategies for a defined print and digital product set to achieve established sales targets and goals at accounts within an assigned sales territory. OH Mason Office is now hiring a Platform Services Specialist in Mason, Ohio. - Qualify sampling needs in advance to avoid excess in shipping costs and units
Digital Content Product Development: possess a strong instinct and interest in how content can be structured, organized, and delivered for the greatest scale and impact. This role will serve as the effective “chief of staff” to our Service Experience (SX) team by providing direct support to the SVP of SX and his direct reports. - Provide coaching/mentoring to Channel team members. - The CSC is responsible for facilitating training sessions (live, virtual, asynchronous) that result in successful implementation of NGL products in the K12 classroom to drive usage of NGL digital solutions in the learning experience.
- Ensures that content delivery follows accepted processes and standards. - Twice a year, the Customer Success Consultant collaborates with the Regional Manager and NGL marketing to produce the regional sales plan for math. This position will actively participate in a collaborative process to effectively launching new products to sales teams and customers. - Implement Direct to Student sales strategies through our Cengage.com portal
- You will strive to exceed service level targets and prioritize needs to meet customer timelines. - Continuously learn and grow with industry-leading practices, processes, and technologies.
- Define, implement, and evolve support procedures and processes that ensure the security and reliability of enterprise and desktop systems. - Act as a Positive Change Agent by recognizing opportunities for improvement and acting on them. - Lead/mentor junior members of the Cassandra support team and recommend self-improvement. As a member of the National Geographic Learning (NGL) Sales Team, the Customer Success Consultant (CSC) is a new specialist position that engages with our sales team, NGL resources across the organization, and with School (Pre-K 12) customers, on our market leading print/digital solutions. - Participate in planning process for development of District Business Plan to maximize use of team resources
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- Scout and report reviewer or faculty consultant leads
- Communicate & coordinate effectively as required with sales specialist and other sales personnel - Review sales and sampling reports to impact cost effectiveness of sales process
- Coaches/trains/certifies Sales Consultants and Regional Managers on curriculum, digital trends, and NGL digital solutions. - Scout and report reviewer or faculty consultant leads
Save Job 18d 18 days ago. - Manage content on Facebook groups and work closely with content providers
- Integrates, collaborates and communicates with Regional Managers, Sales Consultants, and the other Customer Success Consultant s. Maintains a list that reports sales activities and is highly accountable to and for the sales of the region. - You will actively nurture relationships, ensure satisfaction, drive revenue and cultivate customer success. Cengage – Farmington Hills, MI. - Ensure that all web pages have a consistent look and feel
With a mind toward solving meaningful user problems and differentiating Gale’s solutions within the research and teaching landscape, the Director is accountable for delivery of software products that support revenue and billings goals, market understanding and sizing, pricing, and setting strategies for future growth. The CSC will need to demonstrate awareness of curricular trends, knowledge of State and/or National Standards and to ensure NGL is leveraging all capabilities to ensure sales and customer success.
OH Mason Office is now hiring a Product Assistant in Mason, Ohio.
- Develop stories and drive the execution of multiple business plans, projects and team-level technical work. - As a regional team member, the Customer Success Consultant conducts customized digital sales presentations that are engaging, highly focused on digital capabilities, and result in the selection of NGL solutions. - Understand performance parameters and assess application performance